According to a recent statistic by Forester Research, around 75% of today’s customers wish to get a call back from an outbound call center rather than waiting for their turns in long queues. The solution lies in expediting the entire call center process and offering customers with promptest service 24×7.
Performing outbound connections with customers and prospects typically requires highly specialised skills. At OneContact, we pride ourselves on our experienced and dedicated teams and our proven systems that ensure a successful handling of your campaigns. Since 2002, we’ve been providing businesses of all sizes and industries with outbound telephone services.
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During a recent discussion with an existing client we were asked if we thought a VoIP phone server would run well in the cloud and having built VoIP servers for a number of years for several customers running them on prem, we were more than willing to give this a shot.
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Nowadays, call centers are making a tremendous movement in the business and maintaining a professional relationship with every customer for every business client. Instead of attempting to handle all of your calls on your own, call center trained representatives to handle them for you and you can avoid those headaches without sacrificing customer service quality.