Author: Surabhi Joshi

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Author: Surabhi Joshi

WHY OMNICHANNEL CUSTOMER SERVICE IS THE FUTURE OF CUSTOMER SUPPORT?

Today’s customers are in love with omnichannel customer service. The reason? Well, they are more knowledgeable, impatient and concerned about their convenience than ever before! All they demand is a seamless experience with a brand. And guess what? An omnichannel customer service provides exactly what they desire. Whether a customer is looking for a replacement […]

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CUSTOMER SERVICE TOOLS THAT YOU CAN’T AFFORD TO NEGLECT IN 2018

Realizing the importance of an exceptional customer experience, every business strives hard to provide one. But do all of them succeed in doing what that? Well, not really! The reason? They probably neglect one of the most important aspects of the customer experience improvement strategy- unrivaled customer service tools! Strange but true! Everything from customer retention to […]

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CUSTOMER SERVICE TOOLS THAT YOU CAN’T AFFORD TO NEGLECT IN 2018

Realizing the importance of an exceptional customer experience, every business strives hard to provide one. But do all of them succeed in doing what that? Well, not really! The reason? They probably neglect one of the most important aspects of the customer experience improvement strategy- unrivaled customer service tools! Strange but true! Everything from customer retention to […]

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